Refund & Exchange Policy

At **Mayem**, we are committed to delivering products that meet our quality standards. Every order is carefully inspected before dispatch. We recommend reviewing our Refund & Exchange Policy before placing your order.

Local Orders (Within Pakistan)

Exchange Policy

We offer exchanges within **7 days** of receiving your order under the following conditions:

* **Size Exchange:** If the ordered size does not fit, you may request a size exchange for the same article, subject to stock availability.

* **Defective or Incorrect Item:** If you receive a product with a manufacturing defect, stitching issue, visible damage, stain, or an incorrect item due to our error.

Exchange requests will only be accepted if:

* The item is unused, unwashed, and unworn.

* The original tags, labels, and packaging are intact.

* The request is made within **7 days** of receiving the order.

**Please Note:**

* Exchanges are not offered for a change of mind, personal preference, dislike of the product, or slight colour variations caused by lighting or screen settings.

* Sale, discounted, and promotional items are not eligible for exchange unless they are defective or incorrect.

Refund Policy

Refunds are only issued under the following circumstances:

* The received item has a verified manufacturing defect and a replacement is unavailable.

* You receive an incorrect or missing item due to our mistake.

* Your order cannot be fulfilled after payment has been received.

Once approved, refunds will be processed through the original payment method within **7–10 business days**.

**Refunds will not be issued for:**

* Incorrect size selection by the customer.

* Change of mind or personal preference.

* Dissatisfaction with the style, colour, or design.

* Sale or promotional items.

* Minor colour variations due to photography or display settings.

All returned products are subject to inspection before any refund is approved.

International Orders

Exchange Policy

At this time, **Mayem** does not offer exchanges for international orders due to shipping and logistical limitations.

Refund Policy

Refund requests for international orders are only considered in exceptional cases, including:

* The item arrives damaged or defective.

* An incorrect or incomplete order is delivered due to our error.

Customers must contact us within **7 days** of delivery and provide:

* Their Order Number.

* Clear photographs or an unboxing video showing the issue.

Following verification, **Mayem** may offer a **partial refund of up to 30% of the product value**, depending on the nature of the issue and subject to management approval.

Shipping Charges

* Original shipping charges are non-refundable.

* Return shipping costs for size exchanges are the responsibility of the customer.

* If an exchange or refund is approved due to an error by **Mayem** (such as an incorrect or defective item), we will bear the applicable return or replacement shipping costs.

Need Assistance?

For any refund or exchange request, please contact our Customer Support team within the applicable timeframe and provide your **Order Number** along with clear photos or videos of the issue. Our team will review your request and assist you as quickly as possible.

Email us at:customercare@maimonline.com

Call us at : 02137133137